Frequently Asked Questions


What Material do you use?

We build holsters/carriers from thermoform plastic. The brands we use are Kydex, Boltaron and Holstex.


Which Textures do you use?

P1 texture is our standard texture although you will find different textures in the store from time to time.  We like trying new options.   If a holster doesn't have a specific texture label, its P1 texture.  


Do you offer custom colors?

We offer any available color on the market that we are able to secure.  We do not offer true custom colors at this time.  If there is a color that is available and we don't offer it, please contact us.


Can I send you my Pistol to have a holster made?

Unfortunately, we do not currently have a Federal Firearms License so we cannot receive pistols.  We do have most pistol molds and the ones we don't have, we’ll try to get.  


Do you have “specific” knife to make a sheath with?

We are no longer making knife sheaths.


You have pictures posted of certain holsters that arent available yet.  Why aren't they available?

The holsters with pictures  marked “Coming Soon” are still in the testing phase.  The continued testing is usually due to recent revisions made to the design.  Pictures that are posted are designs we commit to bringing into production.  We dont rush testing so the length of time before release is unknown.  Our testers  run them and when the results are good across the board, it given a date to enter production.  


Why are you no longer offering nonstandard eyelet colors?

We have been unable to produce consistent results with the colored eyelets we have used in the past.  Paint chipping, cracking or falling off is a common issue with them.  We cannot offer a subpar product and keep our warranty intact. We are searching for more consistent colored eyelets and when we find them, we'll reinstate  it as an upgrade option.  We apologize for the inconvenience.  


Which is the inside color and which is the outside color of a holster?

The Inside Color is referring to the inside layer of the holster.  The Outside Color is the Outside layer of the holster.


Why don't you have more Next Day Ship items in your store?

Our business is primarily built on custom orders and those custom orders take most of our time.  We started the Next Day Ship section because it allows us to use downtime more efficiently.  When there is little downtime, there are fewer Next Day Ship items.  


What does your warranty not cover?

Our warranty does not cover .060 thickness Kydex/Boltaron/Concealex.  We only use .060 when specifically requested and those products come with a workmanship warranty only.  The .060 material itself is not guaranteed by Reign Tactical.  Our warranty also does not cover intentional destruction.  This rule was put into place because replacing products destroyed by idiots gets very expensive, very quickly.  A few people always ruin things for everyone else.  "Intentional Destruction" is a judgement call that will be made by Reign Tactical.  Kydex holsters are not fire-proof, bullet-proof or Chevrolet-proof.  


Can I get my holster/carrier faster?

If you ordered from the store (Non-Custom), your item ships within the same work week (usually 1 day). If you ordered custom, the timeframe listed on the homepage is a close guestimate.  "Rush Order" is an option on the holster order forms.  


 Can I pick up my holster/carrier?

We do not allow local pick-ups.  Non employees are not permitted in the shop at any time.


Do you offer UPS/FedEx shipping?

We do offer  FedEx but its cheaper if only used with larger orders.  USPS is most often used to help keep shipping costs as low as possible.  Usually, USPS is a much faster shipping method.  WE DO NOT/WILL NOT SHIP UPS.  We have experienced an unusually high  lost/damaged package rate over a one year  period with UPS.  We have discontinued all shipping with UPS.  


How do I return a holster/carrier that is damaged?

Call or email us for return shipping instructions.


Can I return an item simply because I don't like it?

Any new, unused item in its original packaging bought in the retail section (non-custom) of our store can be returned for a refund or exchanged within 30 days of the purchase date.  Used or Damaged items or incorrect packaging will not be accepted for return.  Used, damaged or incorrectly packaged items are treated as a warranty claim.  Custom orders may only be returned for warranty reasons and will be repaired or replaced at Reign Tactical’s discretion.  Shipping Costs are non-refundable.


 I received the wrong order.  What now?

Contact us and we’ll make arrangements to get you the correct order.  We’ll cover the cost of shipping the wrong order back to us.  


Do you accept checks, cash, etc?

We only accept PayPal or credit/debit from the general public.


Can I Phone in my Order?

Yes, we can process orders by phone, email and through the website.


Reign Tactical Designs are protected by Copyright and/or Patent law.


Lead Time

The Current Approximate  Lead Time is 4-5  weeks.  This covers all orders placed on or after 9-18-17. All orders placed before 9-18-18 are subject to the previous approximate lead time of 6-12 weeks.  

Rush order lead times are approximately half of the standard lead time at the time of purchase.  


We attempt to estimate lead times as accurately as possible. At times the listed lead time is not 100% accurate.   We do try our best to get orders shipped as quickly as possible.  Lead times are floating approximations.  This means the posted lead time at the time of purchase is the lead time that your order retains even though the posted lead time on the website may change.   

The listed lead time is not a guarantee.


We are one of the very few truly custom Kydex holster manufacturers in the industry.  We allow the customer to choose almost any option imaginable.  This affects lead times quite a bit.   The vast majority of Kydex holster manufacturers can give a very accurate lead time.  This is due to the fact that they offer very few options and most all of their orders are almost identical.  We are the exact opposite.  We offer freedom when holster shopping.  Every holster we build is different.  One holster may go through the production phases faster than another.   The lead time is dictated by the complexity of the holsters ordered.  We go months without ever building the same holster twice.    Because of this there is no way to guarantee a 100% accurate lead time.  Many people receive their orders early and some may take a bit  longer.  If you're one of the people with an order that takes a little longer, we apologize.   See more info in the F.A.Q.



Tralen, LLC (D.B.A.) Reign Tactical is not affiliated with, endorsed by, or in any way officially connected with, including, but not limited to: Glock, Heckler & Koch, Smith & Wesson, Seekins Precison, SigSauer,  Daniel Defense, Spikes Tactical, Estwing, Esee, Scrap Yard Knife Company, Swamp Rat Knife Works, Suunto.

All Rights Reserved                 Copyright © Reign Tactical

Reign Tactical (D.B.A.) Owned and Operated by Tralen, LLC

Lead Time

Please see the bottom of this page for Lead Time info.  

Order Cancellations

Orders may be cancelled within 48 hours of order placement.  Cancelled orders are subject to a 20% cancellation fee. The cancellation fee applies to Reign Tactical branded products only.  Non-Custom orders may be cancelled before the order ships.   No refunds will be given on Custom Kydex orders that have already gone into production.  All Kydex products other than "Next Day Ship" items are considered "Custom".  Items on the "Next Day Ship" page are the only Kydex products that are not considered Custom.  Order cancellation requests must be made by email.  The email listed on the order is the only acceptable method of cancellation.  We cannot cancel orders by phone.  We must have written proof of the cancellation request.  In the event of an allowed order cancellation after production begins, Reign Tactical's total amount invested in manufacturing of the order will be charged.  

Return Policy

We accept returns for up to 30 days from the purchase date on store bought items (non custom items).  All Kydex products not on the Next Day Ship page are considered "CUSTOM".  Returned items must be in new, unused condition and in original undamaged and unopened packaging.  Returns are not accepted if this criteria is not met.  Custom orders are not eligible for return.  Custom orders are only eligible for warranty service.  

Warranty

Reign Tactical's Kydex, Boltaron and Holstex products are guaranteed for life.  If it ever needs repair, we'll repair it.  If it can't be repaired, we'll replace it.  Our Lifetime Warranty only applies to  Reign Tactical branded items.  Retail items come with the manufacturer warranty.  Any modifications made to Reign Tactical products by persons not authorized by Reign Tactical to do so will render the Reign Tactical warranty void.  This warranty does not cover intentional damage to the product.  Intentional damage judgement is at Reign Tactical's discretion.  

Order Changes

Order Changes are welcome as long as the order has not gone too far into the production process to make the requested change.  If the order has passed the point in production that prohibits the requested change, there is another option.  We can scrap the order and start over.  This option will cost only the amount Reign Tactical has invested in the order.  The further along the order is in production, the more expensive it will be to scrap the order and start over.  This is not an attractive option but it is an option if needed.  All order change requests  must be made by email.  The email address listed on the order is the only acceptable method of order change request.  Orders cannot be changed by phone.  We must have written proof of the order change request.